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- onlinegrowsofficial@gmail.com
Refund Return Policy
At Online Grows, we strive to provide our clients with the highest quality digital services.
We’re committed to ensuring a positive experience for every client. However, we understand that circumstances may arise where a refund or return is necessary. To facilitate this process, we’ve outlined our Refund & Return Policy below.
Eligibility for Refund or Return:
Our policy covers situations where a client may be eligible for a refund or return. Eligibility is determined based on the following scenarios:
Project Cancellation Before Commencement:
If a project is canceled before any work has commenced, a full refund of any prepayment or deposit will be issued.
Project Cancellation During Progress:
If a project is canceled during its progress, the refund will be determined based on the work completed and costs incurred up to that point. In such cases, the refund amount may be partial and will be discussed on a case-by-case basis.
Service Non-Delivery:
In the rare event that we are unable to deliver the promised services due to unforeseen circumstances or technical limitations, a full refund will be issued promptly.
Refund or Return Process:
To request a refund or return, please follow these steps:
Contact Us: Reach out to our team via email or phone, providing details of your request and the reason for the refund or return.
Review and Evaluation: Our team will review your request, taking into account the circumstances, the work completed, and costs incurred.
Decision: We will promptly communicate our decision regarding your refund or return request.
Currency:
Our default currency for refunds is INR [ ₹ ]. If you are located in a different region or require currency conversion, additional charges may apply. Please contact us for details.
Privacy and Security:
Your refund or return request information is handled with the utmost care, and we prioritize data security. We do not store sensitive payment details on our servers.
Contact Us :
If you have any questions or require clarification regarding our Refund & Return Policy, please feel free to reach out to our team. We are here to assist you and ensure a smooth process.